If it is a loose cable only, you will need one of these to connect the Quickstart cable. “. QuickStart, set up and connections. Options. Why have I been allowed to take out a self home kit if it is - 4868899. nor can I find a external brown box. Awful first impressions of Virgin Media. It is completely separate service to your internet service. 2. Will an engineer h. Telewest Cable Wall Sockets. . If you do need any. 19-01-2023. How to i book someone to come and - 5239743. Browse Virgin Media Virgin Media Community. We would like to show you a description here but the site won’t allow us. Thankssocket you need will be marked with the Virgin Media logo. Hey guys, so I have a Virgin Media SIM only plan £8 for 12gb, anyway, my question is if Virgin Media is moving to o2 anyhow/Virgin Media SIMs to o2 network now, do you think I could get my SIM in the volt bundle to upgrade the speed of the Wi-Fi, as when I go to the offers, all I can see is £12 for. Very poor advice. VM don't use fibre inside the property. Estonia and the Netherlands have already switched. Just make sure you definately don't need it, or won't be needing it again. Sorry man. I have taken a look on our side and I can see you have an engineer. The wall socket is - 5109379. #2. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. just moved in, can see the brown cable coming in from outside but there's no VM. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Socket should be on the underside. 0 Kudos. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. We don't have a a Virgin Media wall socket, just an old NTL one which doesn't have a socket for the cable. PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. I've selected self installation and have realised I have no vm wall socket. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. The answer is yes unless your service comes from another connecting point in your building, or from an outdoor service trench or enclosure. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsFeb 22, 2022. Options. Can someone please help me! Thank you, Tom. Some cordless systems have a paging function (often controlled from a button on the base station). I have taken a look on our side and can see you have spoken with the team regarding this. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. . . Stay safe online. We would like to show you a description here but the site won’t allow us. We have the quickstart pack but sadly cannot get broadband set up and working. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. The new ones are just screws, the old style Telewest ones are like star shaped head. You can get a small female to female connector at B&Q/Amazon to join two cables together. Will an engineer h. Security. Speed If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. Hi team. We would like to show you a description here but the site won’t allow us. Options. -a power cable for the hub's adapter. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I recently got Virgin broadband installed. Call the Pre-installation and delivery team on 0800 052 1734. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . 1 ACCEPTED SOLUTION. When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. No Coax Wall Socket Virgin. I don’t it is fibre cable. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Adduxi. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. I'm currently renovating my living room, including the electrics. 29-12-2022 20:58 - edited 29-12-2022 21:00. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. Stay safe online. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. Same thing happened, and on all the wall phone points. 19K; 36; 98; Sofia_B. Tudor. appointment wait times are usually based on how well populated your area is for techs and the current amount of work being pulled through, sometimes appointments get pulled forward or cancelled so you may get lucky. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . Hi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. 0 Kudos Reply. Getting started & FAQ. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. on 05-04-2023 09:20. Socket should be on the underside. If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. Save £105. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. My Virgin Media App. Can you help? - 5401771 BrowseCheck your DMs btw. Tudor. 3 weeks ago. Manage Your Account. Push the white cable (from the old Hub) into the back of the new Hub. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;Sadly a lot of sockets get removed from properties, which VM have no knowledge of. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Any help would be greatly appreciated! Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday Re: Wall socket. Business, Economics, and Finance. A master socket is the main socket for the phone line in your home, not an extension socket. If no. Options. Explain what needs to be done and book an engineer visit. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hold the mount against your wall so the holes along the top and bottom line up with the holes you just drilled. 0 Kudos Reply. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Options. This is designed to push over the existing screw connector the outlet has. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. Plug the cables into the Hub. on 21-08-2023 20:36. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Account - Cable. I recently applied and received the delivery for a virgin package of tv broadband. Ideally, if you have the comcast modem and a separate router you'd put the modem in bridge mode to avoid double NAT issues. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. Unscrew the white cable with the black collar. Need a Virgin Media Wall Socket Go to solution. I'm having broadband speed issues with my new package and an electrician has told me that the reason powerline adapters don't seem to be working for me is because there is a a different electrical circuit for the upstairs and downstairs of my property. . Customer since 1993. My Virgin wall socket just have phone line, didn’t get any F type connector, so I cannot connect the isolator cable. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Do You Need A Virgin Media Wall Socket? Yes, you do, unless your service is feeding in from another connector somewhere in your building, or outside in a. Problem solved? Click to mark as a Helpful Answer,. Virgin Media Wall Socket Example 2. Hi, I have the same issue. It should work ok. Tuning in. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The box and cables may have been removed by the previous occupiers. Learn more. So, a 50 minute broadband, TV and phone. Don’t have virgin media wall socket. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Re: No virgin media wall socket. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. Issue being I have no virginmedia wall socket, just a VM phone line and then a cable coming in beneath that - which I tried using. Broadband and TV deals. My Virgin Wall socket not same as installation guide that one. on 08-01-2023 20:46. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. Reply. Stay safe online. kkd1. However, I do not have any of the specified wall sockets available. Source: current tech for VM :) P. Security matters. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. in Networking and WiFi Sunday; No Virgin Media Wall socket . Could you please advise my next steps! Thank you, AlexHello I just moved to a new apartment and Virgin broadband is available in this area, I received my Hub 3 today plugged all the cables( Sat 1+2 sockets)but only the green light keep flashing. That is a rooftop aerial outlet for Freeview TV. That's definitely not a normal Cable TV outlet as they are surface mounted in a sloped box with the connections at the bottom pointing down (not out). It is really quite simple. The admin page for the hub says Telephony (disabled)No virgin media wall socket. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Networking and WiFi. I've had telewest for a few months now, I have broadband and two set top boxes for the TV. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. Switched. Live TV uses co-ax cables. 2: Seeker. 11-11-2022 12:53 - edited 11-11-2022 12:58. on 05-09-2023 20:36. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. Virgin Media Quickstart set up. If you haven't set it up in the past, Netgear might have a setup you have to go through. In response to robertdwhite. Browse Virgin Media Virgin Media. Explain what needs to be done and book an engineer visit. Grab the adapter we provided and plug it into the grey port at the top (labelled Port 1) on the back of the Hub. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. There is an external brown box and two cables that come through the wall from it, but no way to connect them to the router. Went outside and there appears to be nothing on the other side (maybe removed). Tudor. It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access systems. The flashing purple light indicates that you have no broadband connection at all, so double-check that everything is correctly plugged in. We have tried plugging it into the only box we found it would fit but no luck. Everything is converted to specialised triple screened coaxial cable. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. No wall socket. RedTomato said: I removed my Virgin cable about a month ago. The wall socket I have within my home does not appear to be working. I'm a Very Insightful Person, I'm here to share knowledge. I can only find the TV socket. Pull out the white co-axial cable from your Virgin Media wall socket and replace it with the silver terminator cap. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Re: No Virgin Media wall socket internally. I presume. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. those who. Just make sure you definately don't need it, or won't be needing it again. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. There are two outputs from here (the two connectors that are close together on the white box). Browse Virgin Media Virgin Media Community. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. . on 21-02-2023 19:59. You should see a cable going through the wall and if you trace this inside, you should get the cable. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Has anyone had the same problem?We would like to show you a description here but the site won’t allow us. 20-amp duplex plugs are similar in appearance to the 15-amp duplex plugs, with one main difference: 20-amp duplex plugs have a small horizontal slot alongside one of the vertical slots. Don’t have a virgin media wall socket; Options. If you look into the back of your Hub, you'll see a port named. if not a technician will install one. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. Joining in In response to Adduxi. Turn on and get connected. VM BB TV Landline. The previous tenant had virgin - 4955543I have this one but it won’t fit, what can I do. I've had a quickstart and they sent it but there is no previous virgin connection. If you really need to take them off, just use a screwdriver to unscrew the screws. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow. Hi guys, we’ve just received our quick set up virgin box and have the wall socket already in our new flat. CryptoGetting Connected with Virgin Media is easy when you have a wall socket. sophiekerrs. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. In response to Jonny-M. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. Stay safe online. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. I connected my TV with the aerial cable that comes from the wall but I don't get any signal. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Only an aerial cable (pictured below) connected to a box outside my flat. Turn on and start the Box. 2. Thank you. Hi I ordered the Quick start set bit it seems i dont have the wall soket i need to install the kit. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. On the day of activation, connect your new router to the master phone socket. I don't work for Virgin Media. We do not have virgin so are we able to cut the wires - 5195119. Options. I’ve received my quick start package today but I don’t have a virgin media wall socket only a bt one - 5053378. Usually it's just customizing your wifi name. Account - Mobile. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. The cables from the external box lead to a Bt open reach socket and a blank socket. The phone number doesn't connect you. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the. I’ve just received my quick start package. I'm very sorry to hear about the non wall socket. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). The problem is the Hub is in my Study and the - 4964746. Summary of Contents for Virgin Media Virgin TV V6. Unfortunately I am struggling to work out where to plug the cable from the Hub. The telephone cable goes through a hole in the wall into the porch area and is wired into a master telephone socket (must be a VM master phone socket). You're going to need… the Hub. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Vonage 2nd line. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If your not a virgin media customer then nothing. Learn more. The status page of the Hub's menus shows if Telephone is Enabled / Disabled. I was thinking I could just cut the cable at the wall and hook up a nice wall socket. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Could I get someone to come - 5400021. on 17-10-2022 15:06. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. I'm a Very Insightful Person, I'm. We would like to show you a description here but the site won’t allow us. If the Hub 3's telephone service has never worked, re-connect the phone the telephone wall socket to see if that is still live. Been having problems with my landline not working for some time, rang VM and they sent me a Hub 3 to replace the old cable modem I had. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. 4. There is no way I can insert the isolator cable into the - 5223924. At least spell your title correctly jeezus . B&Q are running low on these however. Browse Virgin Media Virgin Media Community. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. I don't work for Virgin Media. Yes. Networking and WiFi. Yes, we will be able to fit another socket for you. I've got 2 wall sockets that I think are likely. There is a cable on the right of the box coming from the outside. Manage Your Account. Tudor. I am so sorry that you have - 5404317 BrowseVirgin media wall socket for broadband is not what js shown on the installation guide. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Socket. Follow these steps to install your virgin Media Broadband, TV and Phone service. I don't work for Virgin Media. Connect the Hub’s power cable with the blue tab. on 23-10-2022 13:36. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. I have received my quick start-up kit. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Tuning in. i don’t have a virgin media wall socket. Kind regardsThe box and cables may have been removed by the previous occupiers. cable from wall. on 30-09-2022 14:24. how can we go about changing our self install to. The primary contact point is Customer Services on 0345 454 1111/150 if you have a VM landline or wait three or four days for a VM staff member to get to your post. i don’t have a virgin media wall socket. 1. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Tudor. When ordered it didn't say anything about needing a VM wall socket. Re: No virgin media wall socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Plug the end of the telephone cable you unplugged from the wall socket into the adapter. Browse Virgin Media Virgin Media Community. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. If however the socket itself has been removed you will need assistanceHello! I moved into a new house yesterday and had my broadband package delivered today to self install, turns out I do not have a VM wall socket in the house and cannot for the life of me find anything else. I have checked outside and there is a brown box shared with the neighbour. Jack14102. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. The box and cables may have been removed by the previous occupiers. Can I order an engineer please. Select the correct HDMI input for your box. Don’t worry that it is not a threaded plug. Account - Mobile. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I have had a look into your. Joining in. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. Options. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Broadband and phone deals. All the wall sockets I can see are for BT. You need to go outside and locate the brown or grey omnibox on the wall. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. . Stay safe online. Could you please advise my next steps! Thank you, Alex - 5391208What confuses some people is the push-on connector provided. Options. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. No, any cables within the house can be touched as much as the householder wants to touch them. We would like to show you a description here but the site won’t allow us. Then push the connector VM have provided over the screw thread. The cable fits in the socket shown in the image attached. All forum topics; Previous topic; Next topic; 1 REPLY 1.